Privacy policy

Information used for wholesale work

• Company, buyer name, email, phone, and delivery contact details.
• Product references, tech pack notes, artwork, size ranges, MOQ targets, and sample comments.
• Shipping lane details such as consignee address, forwarder instructions, and customs contact information.
• Account activity needed to support quotes, order review, production updates, and buyer service.

Information we receive through messaging channels

• Message content you send to our business accounts on Instagram Direct, Facebook Messenger, WhatsApp, or email, including text, images, video, voice messages, and documents.
• The profile information the messaging platform provides with your message, such as your display name, username or phone number, and profile picture.
• Message metadata such as timestamps, delivery and read status, and which of our business accounts you contacted.
• Enquiry notes, tags, quotations, and sample or order records that our staff create from your enquiry.

How information supports production

Buyer information helps ApparelWin coordinate sample development, factory review, bulk production planning, quality checks, packaging, and shipment communication.

Project materials are used to understand the requested apparel style and should not be treated as a public catalog submission.

Messages you send us are used to answer your enquiry, prepare quotations, confirm specifications, and keep you updated on sampling, production, and shipping. We do not use them for advertising and we do not sell them.

How we store it and how long we keep it

Messages and attachments are stored on servers and cloud file storage that we operate through Alibaba Cloud. We keep our own copy of the images, video, and documents you send because the file links provided by the messaging platforms expire after a short time, and the files would otherwise stop working in your conversation history.

We do not set a fixed deletion date. Enquiry and order communication is kept for as long as we need it to serve your account, honour production and after-sales commitments, and meet accounting and record-keeping obligations. We delete it when you ask us to, subject to the limits described below.

Who else processes your information

• Meta Platforms, Inc. operates Instagram, Messenger, and WhatsApp and processes your messages as the messaging provider.
• ManyChat processes Facebook Messenger conversations on our behalf.
• Alibaba Cloud provides the servers and file storage we use.
• A third-party AI service provider processes message text when we use automatic translation so that our team can read your message.
• Our business email provider processes email correspondence.
• We do not sell your information and we do not share it for advertising purposes.

Your rights and how to request deletion

• You can ask us to access, correct, or delete the information we hold about you. There is no charge, and you do not need an account with us.
• Send your request to [email protected]. Tell us the email address, phone number, Instagram username, or WhatsApp number you used to contact us so that we can locate your records.
• We acknowledge deletion requests within 5 business days and complete them within 30 days.
• Where accounting or tax law requires us to keep a minimal record of a completed transaction, we will tell you what we kept and why. Everything else is deleted.
• Step by step instructions are on our data deletion page at https://fashion.apparelwin.com/data-deletion.